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Return Policy

We have one purpose behind Genius Packaging: our satisfied customers. If you're ever experiencing discomfort with your order that is leading to dissatisfaction, we're always here to help!

What can be returned?

Following are the eligible items that are under our return policy:

  • Items that have not been used or are unopened and still in their original packaging can be returned within 15 days of receipt.
  • Items that are personalized or customized are only eligible for return once damaged or any piece is defective due to an error from our end.

How do you initiate a return?

Use the following instructions to initiate the return of any shipment:

  • Genius Packaging takes pride in its Customer Support. Feel free to reach out to our support through email stating your issue at You can also reach us by phone at +1 (703) 419-9997
  • Once we determine the core issue, we'll contact you immediately and explain how the problem can be solved according to your specifications.

Shipping costs on a return

We're here to listen and solve the problem. Due to the nature of the product, the shipping cost on any return must be covered by the customer unless it's an error on our end.

Got Questions? Here to help.

Please get in touch with our Customer Care team if you have any questions or concerns about our return policy. We're always happy to assist you!